Clearly the conceptual bearing of NetXpert is appropriate as we see Dell too launching Dell Connect. Can companies look at integrating various contact center chats into a single chat client?
The most ideal provider of such an integrated chat-client should indeed be the broadband provider. In doing so, the value it provides and its concommittent stickiness and differentiation would indeed be a strategic advantage a company could use to dominate the market. The ultimate battle for the consumer has not even begun!
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